At The Nook we strive to provide the highest quality services and products. Due to the nature of our business, we have the following refund policy:

Services

• All services are non-refundable once they have been performed.

• If you are dissatisfied with a service, please notify us within 48 hours of your appointment.

• We will gladly offer a complimentary correction or adjustment for the same service.

• Corrections must be scheduled within 7 days of the original appointment.

• Refunds will not be issued for dissatisfaction based on a change of mind or unrealistic expectations discussed prior to the service

Products

• Retail products may be returned within 5 days of purchase with a receipt.

• Products must be unused and unopened to qualify for a refund or store credit.

• Opened or used products are non-refundable, unless found to be defective.

• Sale items are final sale.

Packages, Memberships & Gift Cards

• All packages, memberships, and gift cards are non-refundable and non-transferable.

• Gift cards cannot be redeemed for cash.

Cancellations & No-Shows

• Missed appointments and late cancellations are not eligible for refunds.

• Please refer to our cancellation policy for details.

Health & Allergies

• Clients are responsible for informing myself of any medical conditions, allergies, or sensitivities prior to service.

• Refunds will not be issued for reactions caused by undisclosed conditions.